Privacy Policy

1. Introduction

Community CoLiving ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Community CoLiving Systems Mastery Course and related services (collectively, the "Services").

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Services.

2. Information We Collect

2.1 Information You Provide Directly

Account Information:

• Name
• Email address
• Password (encrypted)
• Phone number
• Business/company name (if applicable)
• Billing address

Payment Information:

• Credit/debit card information (processed by third-party payment processors)
• Billing name and address
• Transaction history

Course Participation Information:

• Course progress and completion data
• Quiz scores and assessment results
• Coaching session notes and recordings (with consent)
• Forum posts and comments
• Feedback and testimonials
• Communications with instructors and support team

Optional Information:

• Property management experience
• Business goals and interests
• Geographic location of properties
• LinkedIn or other professional profiles

2.2 Information Collected Automatically

Usage Data:

• IP address
• Browser type and version
• Device information (type, operating system)
• Pages visited and time spent
• Course videos watched and duration
• Download history for course materials
• Referring website
• Access times and dates

Cookies and Tracking Technologies:

We use cookies, web beacons, and similar technologies to:

• Remember your login information
• Track course progress
• Analyze usage patterns
• Improve user experience
• Provide targeted content

2.3 Information from Third Parties

• Information from payment processors about transactions
• Analytics data from Google Analytics or similar services
• Information from social media platforms (if you connect accounts)
• Information from Zoom for coaching calls and webinars

3. How We Use Your Information

We use your information for the following purposes:

3.1 Service Delivery

• Provide access to course content
• Process payments and manage subscriptions
• Track your progress through the course
• Facilitate group coaching calls and 1:1 sessions
• Send course-related communications
• Provide customer support

3.2 Communication

• Send important updates about your account or the Services
• Deliver course materials and resources
• Notify you of new content or features
• Send marketing communications (with your consent)
• Request feedback and conduct surveys

3.3 Improvement and Analytics

• Analyze usage patterns to improve our Services
• Develop new features and content
• Personalize your learning experience
• Monitor and prevent technical issues
• Conduct research and analysis

3.4 Legal and Security

• Comply with legal obligations
• Enforce our Terms and Conditions
• Protect against fraud and abuse
• Maintain the security of our Services

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who help us operate our Services:

• Payment processors (Stripe, PayPal, etc.)
• Email service providers
• Video hosting platforms
• Analytics providers
• Cloud storage services
• Customer support tools

4.2 Within Our Community

• Your name may be visible to other course participants in group settings
• Forum posts and comments are visible to other enrolled students
• We may share success stories or testimonials (with your consent)

4.3 Legal Requirements

We may disclose information if required by law or if we believe such action is necessary to:

• Comply with legal obligations
• Respond to lawful requests from authorities
• Protect our rights, property, or safety
• Prevent fraud or illegal activities

4.4 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.5 Aggregated Information

We may share aggregated or de-identified information that cannot reasonably be used to identify you.

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide you with the Services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Generally, we retain:

• Account information: As long as your account is active plus 3 years
• Course progress data: Indefinitely for your continued access
• Payment records: 7 years for tax and accounting purposes
• Communications: 3 years or as required by law

6. Your Rights and Choices

6.1 Access and Update

You can access and update your account information through your account settings or by contacting us.

6.2 Email Preferences

You can opt-out of marketing emails by:

• Clicking the "unsubscribe" link in any marketing email
• Updating your email preferences in your account settings
• Contacting us directly

Note: You cannot opt-out of transactional emails related to your account or course access.

6.3 Cookies

Most browsers allow you to control cookies through settings. However, disabling cookies may limit your ability to use certain features of our Services.

6.4 Data Rights

Depending on your location, you may have additional rights including:

• Right to access your personal data
• Right to correct inaccurate data
• Right to delete your data (subject to exceptions)
• Right to restrict processing
• Right to data portability
• Right to object to certain processing
• Right to withdraw consent

To exercise these rights, please contact us using the information below.

7. Children's Privacy

Our Services are not directed to individuals under 18. We do not knowingly collect personal information from children under 18. If we learn we have collected such information, we will delete it promptly.

8. Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of sensitive data
• Secure SSL connections
• Regular security assessments
• Limited access to personal information
• Employee training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and share
• Right to delete personal information (subject to exceptions)
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at [email protected].

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date
• Sending you an email notification

Your continued use of the Services after changes indicates acceptance of the updated Privacy Policy.

Contact Information

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Community CoLiving
PO Box 1659
Conover, NC 28613

Email: [email protected]
Phone: (828) 672-2367

14. Consent

By using our Services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy. If you do not consent, please do not use our Services.

15. Specific Provisions for European Users

If you are located in the European Economic Area (EEA), UK, or Switzerland:

15.1 Legal Basis for Processing

We process your personal data based on:

• Contract: To provide the Services you've purchased
• Consent: For marketing communications and optional data collection
• Legitimate Interests: For business operations, security, and improvement
• Legal Obligations: To comply with applicable laws

15.2 Data Controller

Community CoLiving is the data controller responsible for your personal data.

15.3 Your Rights

In addition to the rights listed above, you have the right to:

• Lodge a complaint with your local supervisory authority
• Withdraw consent at any time (where processing is based on consent)
• Object to processing based on legitimate interests

16. Cookie Policy

16.1 Types of Cookies We Use

Essential Cookies:

Required for the Services to function properly

Functional Cookies:

Remember your preferences and settings

Analytics Cookies:

Help us understand how you use our Services

Marketing Cookies:

Used to deliver relevant advertisements

16.2 Managing Cookies

You can manage cookies through:

• Your browser settings
• Our cookie preference center (if applicable)
• Third-party opt-out tools

Note: Disabling certain cookies may impact functionality.